SMI Services

Administrative Services - An experienced administrative staff without associated employment costs.
Consultation and Training - To get you on the right track with your Activant Eagle™system.
File Maintenance and Monitoring - Improve performance and identify errors before they negatively affect your bottom line.


Administrative Services

Administrative Services are offered by SMI as an alternative to hiring or utilizing full-time personnel in areas of operation where extensive experience is required. This may include Accounting, Suggested Order generation, Order Point calculation, Electronic Receiving, Data Entry and Analysis.

SMI's Administrative Services can benefit you, no matter how long you have owned your Activant system, by completely eliminating the threat of key-employee turnover. SMI offers the following highly affordable services:

General Ledger Maintenance for those businesses lacking an experienced accounting staff or as a temporary service when key personnel are on leave. Thirty years of accounting experience is available at a fraction of the cost of full-time experienced personnel.
Ace Statement Entry is made easy for Ace Hardware dealers who spend hours reconciling this important document.
Ace Electronic Receiving processes are conducted with the highest degree of accuracy and timeliness. You simply report the shortages to Ace.
Suggested Order generation and monitoring services will maximize your inventory investment by reduction of slow moving items and increasing cash flow to be used in other areas of your business.
Advanced Inventory Analysis which will allow you to see exactly where improvement is needed.
Purchasing Targets and Order Points that will allow you to budget your purchases to improve cash flow and reduce inventory. Our proactive approach will enable you to take action before the dollars are spent.

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Consultation and Training

Although everyone can benefit from Activant's™ training programs, many users find that technical answers are not what they really need. They need someone who knows retailing and has experienced the difficulties and challenges of every-day business.

SMI personnel are on site with our clients during that crucial time when decisions must be made that will affect the future operation of both the company and the Activant™ system. We assist you in avoiding the mistakes others have made, and help you tap the profit-generating potential of the system.

SMI takes a different approach to implementation by addressing future requirements from a business point-of-view. We design a system that meets management’s needs for accurate information which can be analyzed quickly and efficiently.

We accomplish this by:

Preparing your personnel for the system even before it is delivered and assisting management in defining new job descriptions required for efficient operation. Now is the time to get everyone excited about the changes which are about to be made.
Designing your database so it is logical, easy to access and easy to analyze. A well designed database is one of the keys to the success of your system. Take shortcuts here and you’ll pay the price later.
Training personnel in all modules of the Activant™ system. We train everyone including cashiers, buyers, administrative assistants, managers, controllers and owners in how they can get the most out of the system in their respective duties.
Cross-training to ensure operational continuity in the event of unexpected personnel turnover. It is extremely important that more than one person be familiar with all aspects of the system. If, due to the size of your company this is not feasible, we can act as support personnel should you lose a key employee or you may elect to retain our Administrative Services.
On-line monitoring of progress and results. SMI can keep you on track toward a successful implementation even when we are not on site. Through telecommunication, we can provide additional assistance until you are proficient in critical areas. Our goal is to make you totally independent but we will be there for you until you feel comfortable.
Margin Management programs which will generate a positive impact on your bottom line. We can make your Activant Eagle™pay for itself very quickly. Gross margin is not maintained automatically on the Triad™. It takes competence and dedication to generate a return on your system investment. Our programs will allow you to identify margin problems before you read them on a sales report.
Inventory Control programs which will increase cash flow and create additional capital for expansion and other profitable ventures. With extensive training the Suggested Order function will become one of your important profit generators. We also provide you with additional information that will allow you to take control of your largest asset.

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File Maintenance and Monitoring

File structure and integrity are two of the most important aspects of your system. Your data files must be easy to read, access, print and analyze. Most importantly, lack of data integrity could cost you profit dollars.

SMI can assist you in planning, creating and maintaining a file structure that is tailored to your business, easy to use and accurate. If you have not yet purchased a system, SMI can create your database prior to purchase to save you valuable down time before the system is functional. By the time your first payment is due, your system is in use.

If you have owned your Activant Eagle™system for some time, and find your information to be cumbersome and inaccurate, we can restructure your database remotely and upload the new database during off hours to create a seamless transition to meaningful and accurate data.

Inventory File Maintenance is accomplished quickly and accurately using our proven techniques. We can redefine departments and classes, sequence your items into a meaningful order, refine item descriptions or assign short descriptions. In addition, we can keep your file size manageable using your parameters.
Inventory Reconciliation no longer requires "holding the books open" for long periods of time. Our proven methods allow you to reconcile your physical counts quickly and accurately.
File Archiving has proven to be one of our most popular offerings. We can eliminate most of the paper you are currently required to store by archiving your data off site and providing you the same information on electronic media. This service has tremendous security value.
Integrity Monitoring can save you tax dollars. Inaccurate costs or quantities can inflate your inventory value causing over-reporting of income, inaccuracy of Cost-of-Goods and may hide shrinkage that is actually occurring.

All of the above is conducted in the strictest confidence. No data sharing. No selling names for leads. Your business is your business and we keep it that way.

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Contact us today to find out what we can do for you.

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